PRICING & SALES TAX

Prices on this website are subject to change without notice. There is no sales tax on orders shipped to locations outside of California. There is a 7.5% sales tax applied to orders shipped within the state of California and a 9% total sales tax applied to orders shipped to locations within Contra Costa County (due to county, local and district taxes). Taxes are charged upon ordering.

RETURN POLICY

Purchased items can be exchanged or returned for a credit memo within 10 days of receipt. Please note that we are not set up to offer a refund. Jewelry must be unused and in its original condition and packaging. Shipping costs are non-refundable. All sale items are final and not exchangeable or returnable. Returns should be sent to Monica Riley Jewelry, P. O. Box: . You must ship it fully insured via USPS and provide us with a tracking number in order for us to process your return. We are not responsible for lost or damaged packages. Before sending, notify us here with your order number and the item number for the piece you would like to return. 

JEWELRY CARE

When purchasing handmade jewelry, please take into consideration that there will be slight variations to the shapes, textures and finishes of a design compared with what you see on the website and between pieces of the same design.  Also, jewelry does alter over time. Wear will slowly buff matte finishes and remove oxidation on silver, just as oxidation will naturally creep into silver that has no patina from the outset. Scratches and dings to silver, and in particular silver rings, will occur upon wear. Rather than think that time and wear is making your jewelry old and worn, think of these changes as a beautiful aging process that makes your jewelry truly yours.

To clean jewelry at home simply use a soft toothbrush, mild soap and water. Anti-tarnish cloths can be used to shine gold and silver but keep in mind that patinated pieces can lose their aged look which is an intentional part of the design of many of our pieces. To shine oxidized pieces that have become dull, use a jewelry polishing cloth with a gentle touch so as to shine the piece without removing the patina. If you reach a point where you wish to return to the original patina of a Monica Riley Jewelry piece, we will oxidize your piece free of charge (shipping excluded).

We recommend keeping jewelry out of the shower, pool and sea, and away from the chemicals in skin cream, perfume and hairspray (i.e. let these products sink in before you put your jewelry on).  We also encourage periodically checking your stone settings at your local jeweler to ensure a continued snug fit of gemstones. When you aren't wearing your jewelry, keep it in a dry environment and store each piece separately to prevent scratching/marking between pieces.

Sustainability and Responsibility

The materials used in Monica Riley Jewelry are sourced from vendors who adhere to high standards of environmental and social responsibility. Our primary gold and silver supplier manufactures metal with certified 100% recycled content and practices responsible refinement and clean emissions. We strive to source our diamonds from vendors compliant with the Kimberley Process to ensure they are conflict free. Other gemstones used in Monica Riley Jewelry, such as sapphire and tourmaline, are sourced from trusted suppliers that are certified members of AGTA and MJSA. Many of our designs incorporate Karen Hill Tribe Silver which are sourced from a fair trade supplier..

Privacy Policy

PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site (clicks, internal links, pages visited, scrolling etc.). We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. For more about the cookies this Site collects visit: https://support.squarespace.com/hc/en-us/articles/360001264507

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising (such as the newsletter) relating to our products or services.

-to optimize the Site

SHARING YOUR PERSONAL INFORMATION We share collected personal information with third party sites that provide support to run the Site and the newsletter. For example, personal information is shared with Squarespace, our website analytics provider, to power our online store (the Site) and to learn about site traffic and activity. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

This Site may contain links to the above mentioned and other third party websites. Unless otherwise stated, this Privacy Policy only covers information that we collect from you on this Site. Any other link will be covered by the privacy policy of that specific site. You acknowledge and accept that we are not responsible for the privacy policies or practices of third parties.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, you acknowledge that the personal information you voluntarily share could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner. You agree to notify us for any breach of security or unauthorized use of your information.

CHILDREN – ONLINE PRIVACY PROTECTION ACT COMPLIANCE To access or use the Site, you must be 18 years old or older and have the requisite power and authority to enter into this Privacy Policy. We do not knowingly collect or solicit data online from or market online to children under the age of 18.

CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@monicariley.com